ScholarFit / Support
A little help.
A clearer path.
Questions about ScholarFit?
We’re here to help you move forward.
Let’s talk
Contact support
For app issues, account help,
or questions about your information.
Your email app will open. If it doesn’t, copy the address above into your email service.
A good place to start
Help us understand
what’s happening.
For a technical issue, include your app version, iOS version, what you were trying to do, and the error message. A screenshot can help—hide any personal details first.
Please don’t send passwords, sign-in codes, authentication tokens, or unnecessary sensitive documents.
Common questions
Find a quick answer.
How do I sign out?
Open Profile → Settings → Account → Sign out and confirm. Signing out ends your session; it does not delete your account or information already sent to our servers.
How do I delete my account?
While signed in, open Profile → Settings → Account → Delete account, confirm the request, and complete any identity verification requested by the app. When deletion completes, your account and associated personal information are removed from our primary database and other active systems. Only restricted backup copies may remain for up to 90 days after deletion, unless specific information must be retained by law. These copies are not used for matching or marketing.
If an error appears, retry. A failed or incomplete request is not confirmation that deletion finished. Contact us if you cannot complete the process. See the Privacy Policy for retention details.
I used the app without registering. How can I request deletion?
Onboarding answers can be synchronized before registration. Email support@fitmyscholarship.com for help locating and deleting those records. We may request limited information to locate them and verify your request. Do not send an installation secret, password, or sign-in token.
Resetting onboarding or uninstalling the app does not necessarily delete server records.
Does an application record mean my application was submitted?
No. Saving a scholarship, creating an application record, or seeing a received or queued status does not confirm submission to the scholarship provider. Follow the provider’s official instructions and keep their submission confirmation. You are responsible for completing the required steps before the deadline.
Why am I not receiving deadline reminders?
ScholarFit uses local notifications on your device. Check Profile → Settings → Reminders in the app, then check ScholarFit’s notification permission in iOS Settings → Notifications. Device settings can affect delivery, so verify important deadlines on the provider’s website.
Where can I request access to or correction of my information?
You can edit available profile fields in the app. For access, correction, deletion, or another privacy request, email support@fitmyscholarship.com. Tell us the type of request and provide only the details needed to identify your account. We may need to verify your identity.
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